Installation Service Terms and Conditions:

Installation Spot:

- We recommend choosing an installation spot that is clearly visible and closest to your front door. This will guarantee a 100% successful first-time delivery attempt.

- Ensure the box is positioned at a reasonable height to keep it safe from potential damage by water and animals (rats, cats, and dogs). The installation spot should not be too low or close to the ground.

** Accessibility Considerations: For customers with accessibility needs where Gonoknok has to be installed at a lower height, a reasonable distance from the ground is required to ensure optimal use and protection.**

- Ensure the Gonoknok is not surrounded by objects, plants, or any obstructions that could interfere with its operation. A clear space around the box will ensure smooth performance and accessibility for deliveries.

WiFi Proximity:

- The suitable distance between your WiFi router and the Gonoknok device is 8–9 meters. The closer, the better, to ensure a stable connection.

Responsibility and Reinstallation Costs:

Adherence to these guidelines is essential for a successful installation. Failure to comply may result in an unsuccessful installation, for which the responsibility and costs of reinstallation will be on the customer.

Important: Free installation is not available to customers subscribed to old plans anymore. Customers on old plans are only eligible for free installation if they request this service within 7 working days of receiving the product.

Some pre-Installation recommendations:

- Please make sure you have downloaded and installed the Gonoknok app before the installation day to sync the app with Gonoknok right away. 

- Please watch the following guide on our YouTube channel to learn how to set up Gonoknok step-by-step: Gonoknok Setup Guide.