FAQ

Got Questions? We've Got Answers!
Designed to provide you with quick and comprehensive responses to the most common queries about GONOKNOK. Whether it's about subscriptions, features, or installation, find the information you need right here. Your journey to a more convenient doorstep starts with knowledge.

What is GONOKNOK?

GONOKNOK is an innovative parcel system that includes a smart parcel box, a mobile app and related services. It provides a secure and convenient solution for receiving deliveries and sending parcels (returns included) from the comfort of your home. The system features a lockable smart box impact resistance installed at your front door, serving as a secure storage unit for incoming and outgoing parcels.

Can I use GONOKNOK for returns and sending parcels?

Absolutely. With the GONOKNOK subscription plan, you can use GONOKNOK to conveniently return unwanted parcels or send new parcels (great for C2C sellers). Simply place the item in the smart parcel box and initiate the return process through the GONOKNOK app.

How does the GONOKNOK parcel system enhance security?

The GONOKNOK ecosystem offers an array of security features including HD camera monitoring, remote app control lock, two-way speaker communication, a local emergency button, buzzer, siren and night vision, account sharing and more. These features work together to increase the security of your front door and turn any door into a smart door.

Is GONOKNOK available in my area and do I need a plan?

GONOKNOK is available throughout the entire UK! If you're interested in our services, we have local agents ready to assist with installation.

Is installation fixtures included in the package?

Yes, the package includes all necessary installation hardware and detailed instructions to guide you through the step by step setup process. Please check out our Guide Hub for installation video guides and tutorials.

Is the GONOKNOK app available for all smartphones?

The GONOKNOK app is compatible with a wide range of smartphones and can be downloaded from Apple App Store (iOS devices) and Google Play Store (Android).

How does the GONOKNOK alert me about activities at my front door?

The GONOKNOK app provides real-time alerts when someone presses your buzzer or notifies you of detected motion within up to 60-70ft of your front door. This ensures you stay informed about any activity in your door's vicinity.

How does GONOKNOK work?

The GONOKNOK ecosystem operates in three key steps:

1. Parcel Delivery: When a delivery is made to your address, the parcel is securely placed inside the smart box while all is recorded. You receive a real-time notification on your smartphone through the GONOKNOK app.

2. Communication with Driver: While you're away, you can engage in a two-way conversation with the delivery driver using the app. This helps ensure a seamless delivery process and provides an added layer of security.

3. Secure Storage: The smart box is lockable and acts as a VIP post box, safeguarding your parcels until you retrieve them. You can also use the system to return unwanted parcels.

Learn How We're Already Helping Our Customers

Customers are enthusiastic about the seamless convenience and peace of mind that GONOKNOK provides. Explore how they have embraced a smarter approach to parcel management with the GONOKNOK Smart Parcel Box.
I adore my GONOKNOK and recommend it to everyone even my Avon representative and post office staff enjoy it. My post lady even did a happy skip after using it for the first time!

- Tracy, Trustpilot
As a cosmetic injector, I recommend GONOKNOK for securely storing medications and items. Its signature feature inside the lid prevents missed deliveries, making it ideal for safe storage, highly recommend it.

- James, Trustpilot
The customer service is polite, responsive, and attentive. The product itself is amazing: large, durable and user-friendly for parcel delivery. It’s super handy when I’m not home, with the simple to use app. My Local Royal Mail appreciates the ease of using GONOKNOK.

- Marley, Trustpilot