Gonoknok | Terms & Conditions

1. About Us

This website is operated by GO NOKNOK, registered in England & Wales under company number 14754032, with a registered office at Unit 3, Fisher Industrial Estate, Newcastle Upon Tyne, NE6 4LT, United Kingdom,

Our contact details are:

2. Use of Our Website

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not accept these terms, please do not use this site.

You agree:

  • Not to misuse or damage the site
  • Not to copy, republish or commercially exploit its content without permission
  • To comply with all applicable UK laws

3. Products & Services

GO NOKNOK offers smart parcel boxes and related services via subscription plans. Full details, features, and pricing are described on our product pages.

We take all reasonable steps to ensure the information on our website is accurate, but cannot guarantee it is free from errors. If you spot an error, please contact us.

4. Ordering

By placing an order through our site, you confirm that:

  • You are legally capable of entering into a contract
  • You are at least 18 years old
  • You reside in the United Kingdom

Once you place an order, you will receive an email acknowledging we have received it. This does not mean we have accepted your order. Acceptance happens only when you receive a shipment confirmation.

5. Pricing & Payment

All prices include VAT (if applicable) and are displayed in GBP.

We reserve the right to change prices at any time, but changes will not affect orders already placed and confirmed.

Payment methods are shown at checkout. Payment must be cleared before dispatch.

6. Delivery

We aim to dispatch orders within the stated timescales on our website, but timescales are estimates and delays may occur due to circumstances beyond our control.

Delivery is complete once the parcel box is delivered to your address.

7. Consumer Rights

If you are a UK consumer, you have the right to cancel most online purchases within 14 days of delivery under the Consumer Contracts Regulations.

If the product is faulty, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Full details on returns and cancellations are provided in our Returns Policy.

8. Intellectual Property

All content on this website — including text, images, logos, product designs, software, and videos — is protected by copyright, trademarks, and design rights owned by GO NOKNOK or licensed to us.

You may not reproduce or reuse any content without our written permission.

9. Limitation of Liability

We will not be liable for any loss of profits, loss of business, or indirect damages arising from your use of this website or the purchase of our products.

Nothing in these terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.

10. Website Availability & Security

We aim to keep the website online 24/7 but cannot guarantee uninterrupted access. We reserve the right to suspend or modify the website without notice.

We take reasonable cybersecurity precautions but cannot guarantee the website is free of viruses. Users are responsible for their own antivirus protection.

11. Links to Other Sites

Our website may include links to third-party sites. We have no control over those websites and accept no responsibility for their content or policies.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Please check back regularly for any changes. By continuing to use the website after updates, you accept the revised terms.

13. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact

If you have any questions about these Terms & Conditions, please contact: