PlusPlan Agreement:

How it Works
A:Simply choose the go noknok smart parcel box color and agree with the go noknok Plusplan T&C.(Below)


Important Terms and Conditions for Using go noknok

By subscribing to GO NOKNOK's smart parcel box service, you agree to the following terms and conditions.

1. Requirement for an Active Plus Plan:
To utilize the go noknok smart parcel box, all users must have an active Plus Plan subscription. If at any point the Plus Plan is not active, the user is required to return the GO NOKNOK smart parcel box to the company. This condition is non-negotiable and is essential for the continued use of the GO NOKNOK service.

failure to enroll mandatorily in the go noknok plus plan and failure to return the go noknok smart parcel system, as set out in the terms and conditions, will make you liable for the full cost of the system, which is £495 + vat.

2. Activation and Use Policy:
Upon receiving the GO NOKNOK smart parcel box, users are obligated to connect and activate their Plus Plan within seven (7) days of receipt. This activation period is critical to ensure that users can immediately benefit from the features and services offered by GO NOKNOK

3. Cancellation and Return Policy:
If a user decides to cancel their Plus Plan subscription, they must return the GO NOKNOK smart parcel box to the company. The return must be initiated within fourteen (14) days of the cancellation request. The GO NOKNOK smart parcel box must be returned in its original condition, without any damage or alterations. Failure to return the box in the specified condition may result in additional charges or fees.

Return Address and Instructions:
Unit 3, Fisher Industrial Estate, Newcastle Upon Tyne, NE6 4LT, United Kingdom, GO NOKNOK Limited - All Rights Reserved.GO NOKNOK will refund all and any return shipping cost, Original GO NOKNOK PACKGING box

4. Compliance:
Failure to comply with these terms may result in the suspension or termination of the user's account and access to GO NOKNOK  services. The company reserves the right to take necessary legal action to recover the GO NOKNOK  smart parcel box or any associated costs.

5. Amendments:
The company reserves the right to amend these terms and conditions at any time. Users will be notified of any changes through their registered email address or via an announcement on the GO NOKNOK website.

 

6. By applying the provided discount code for the purchase of the GO NOKNOK smart box, you, the purchaser, are agreeing to enrol in the GO NOKNOK Plus Plan. This subscription is charged at a monthly rate of £9.99 and is a mandatory condition for purchasers using the discount code. The subscription will be automatically initiated upon the successful transaction of your GO NOKNOK smart box purchase. The monthly fee for the GO NOKNOK Plus Plan will be automatically billed to your specified payment method.

Should you decide to cancel your GO NOKNOK Plus Plan subscription, it is required that you return the GO NOKNOK smart box in its original, undamaged condition, along with all accompanying accessories and packaging. The return must be made to the designated address provided by GO NOKNOK within 30 days following your cancellation request. Non-compliance with these conditions, such as failing to return the smart box within the 30-day window or returning it in a damaged or incomplete state, will result in your continued liability for the £9.99 monthly subscription fee & full cost of GO NOKNOK until the smart box is satisfactorily returned as specified.

Please be aware that the cancellation process of your GO NOKNOK Plus Plan subscription is not deemed complete, and you will not be absolved from your financial obligations under these terms, until GO NOKNOK has received and confirmed the condition of the returned smart box.

 

7.Subscription Duration:

The subscription period begins on the date of activation and continues for the specified subscription term.

 

8.Cancellation Policy:

In order to cancel your subscription and avoid any further charges, you must return the GO NOKNOK smart parcel box in its original condition within 7 days from the date of cancellation request.

 

9.Return Process:

To initiate the return process, contact our customer support at hello@gonoknok.com to obtain a return authorization. The smart parcel box must be returned in its original packaging with all accessories included.

 

10.Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the smart parcel box.

 

11.Inspection and Refund:

 

Upon receiving the returned smart parcel box, it will be inspected for any damages. A refund will be issued within 7 working days of receiving the returned item, provided that the box is in its original condition.

 

12.Damaged or Incomplete Returns:

If the smart parcel box is returned damaged or with missing components, a fee may be deducted from the refund amount to cover the cost of repairs or replacement.

 

13.Late Returns:

Late returns may be subject to additional charges. It is the customer's responsibility to ensure timely return to avoid any extra fees.

 

14.Subscription Termination:

Your subscription will be officially terminated upon the successful return and inspection of the smart parcel box.

 

15.Continued Usage After Cancellation:

Continuing to use the smart parcel box after subscription cancellation may result in additional charges.

16.GO NOKNOK insurance

Under our Plus Plan agreement, we prioritize the security and satisfaction of our customers. In the unfortunate event that your GO NOKNOK unit gets stolen or vandalized, please follow these steps to initiate the replacement process:

  1. Report the Incident: Contact us immediately at hello@gonoknok.com to report the theft or vandalism. Include any relevant details, such as the date and circumstances of the incident and share with us images/video recording of it.

  2. Official Documentation: We require a police report and crime number or official documentation to process the replacement request, which helps in validating the incident.

  3. Replacement Process: Once the incident is verified, we will guide you through the steps to receive a replacement unit under the terms of our Plus Plan.

Please note, the replacement is subject to our terms and conditions, particularly those regarding the active Plus Plan subscription and the condition of the returned item, if applicable.

We aim to resolve such matters swiftly and efficiently to ensure you continue to enjoy the convenience and security of the GO NOKNOK smart parcel box.

By subscribing to GO NOKNOK's smart parcel box service, you acknowledge that you have read, understood, and agreed to these terms and conditions.