Support Center
Find answers to frequently asked questions about your GO NOKNOK smart doorbell and parcel box
Getting Started
What is GO NOKNOK?
What is GO NOKNOK?
GO NOKNOK is independent-living infrastructure for the front door. We design smart, secure, app-controlled devices that lets residents send, return, receive, and track parcels, prescriptions, and grocery deliveries from home and anyplace.
Who is GO NOKNOK for?
Who is GO NOKNOK for?
GO NOKNOK is built for residents who can't always get to the front door — including older, disabled, and mobility-impaired people, as well as households who simply want secure, reliable delivery and returns. Around 70% of our users are in independent or supported living.
What can I do with GO NOKNOK?
What can I do with GO NOKNOK?
Four things, all from the app
- Send outgoing parcels: schedule a courier pickup and leave the parcel inside the unit.
- Return: unwanted orders securely without waiting at home or visiting a drop-off point.
- Receive: incoming deliveries from all major UK couriers, including groceries, prescriptions, and chilled items.
- Track every incoming and outgoing parcel using AI-assisted delivery monitoring, a live camera view, and real-time notifications.
What are your payment and financing options?
What are your payment and financing options?
We accept Apple Pay and most major credit and debit cards. At checkout, you can also choose Buy Now, Pay Later options available through PayPal and Klarna for added flexibility.
What is the difference between GO NOKNOK Expandable and GO NOKNOK Drop?
What is the difference between GO NOKNOK Expandable and GO NOKNOK Drop?
- Expandable is a space-saving wall-mounted, insulated unit designed for houses, flats, apartments, and compact spaces. Suitable for groceries and temperature-sensitive deliveries.
- Drop is a large-capacity, coated-steel unit designed to handle higher parcel volumes and is suitable for installation at houses and larger front spaces.
Both products support full Parcel Send, Return, Receive, and Track functionality, and both include our smart module: camera, two-way audio, siren, motion sensor, and remote unlock.
How do I install my GO NOKNOK device?
How do I install my GO NOKNOK device?
Installation is simple!
GO NOKNOK Expandable Box: (*MUST)Mount the box securely to a wall near your front door or on a hanging post (Available on our website). Ensure it is in a visible and accessible location for couriers. Use the included mounting kit for installation.
GO NOKNOK Drop: Place the drop box securely on the floor near your front door as per convenience, in a location visible and accessible to couriers, using the provided installation kit.
Download the GO NOKNOK app (available on Android and iOS). Open the app and follow the setup wizard, which will guide you step by step to:
1. Connect your GO NOKNOK device to Wi-Fi
2. Configure your preferences
3. Scan the QR code generated in the app or connect using Bluetooth to complete the setup
The app makes the setup process simple and straightforward.
For more details on complete device setup please refer our video guide hub on our website.
How easy is GO NOKNOK to install?
How easy is GO NOKNOK to install?
Please check guide no 9 in our guide hub.
https://gonoknok.com/pages/video-guide
What's included in the GO NOKNOK package?
What's included in the GO NOKNOK package?
Your GO NOKNOK package includes the main GO NOKNOK smart device, mounting kit with screws and anchors, powerful rechargable battery, quick start guide.
Make sure to download the GO NOKNOK app from your device's app store.
For more information please click here: https://gonoknok.com/pages/setup
How do I connect my GO NOKNOK to Wi-Fi?
How do I connect my GO NOKNOK to Wi-Fi?
Open the GO NOKNOK app and follow the setup process. The app will automatically detect your device and guide you through connecting to your home Wi-Fi network. Make sure your device is within range of your Wi-Fi router during setup.
Where can I find shipping, returns, and warranty information?
Where can I find shipping, returns, and warranty information?
Shipping, returns, warranty, and support details are available in the Support Centre.
App & Features
Does the GO NOKNOK app work on iPhone and Android?
Does the GO NOKNOK app work on iPhone and Android?
- Yes. The GO NOKNOK app is available on iOS and Android.
- Through the app, you get a live camera view, two-way audio to interact with couriers or visitors, remote unlock, access to video stored in a secure cloud, scheduled unlocks, get parcel status updates with GO NOKNOK AI, built-in alarm to deter theft, real-time notifications, and share access for up to five people (family, carers, or neighbours), and more.
How do I access live video from my GO NOKNOK?
How do I access live video from my GO NOKNOK?
Simply Open the GO NOKNOK app to see live video feed. You will also receive notifications when motion is auto-detected or someone rings the GO NOKNOK bell, allowing you to instantly see who's at your door from anywhere in the world.
Can I talk to visitors through the GO NOKNOK?
Can I talk to visitors through the GO NOKNOK?
Yes! GO NOKNOK features two-way audio communication. When someone rings your GO NOKNOK bell, you get notified in real-time and you can speak to them directly through the GO NOKNOK app using your phone.
Is GO NOKNOK secure?
Is GO NOKNOK secure?
- Yes. GO NOKNOK is CASA Tier 2 security verified (October 2025) an independent assessment of our device and app security.
- GO NOKNOK comes with End-to-End Full Encryption.
- Every unit includes remote unlock control, alarm, two-way audio, full-hd camera and a manual key as physical backup.
How do I set up motion detection alerts?
How do I set up motion detection alerts?
- In the GO NOKNOK app, go to Settings > Motion Detection. You can adjust sensitivity levels, to customise notification preferences. You'll receive instant alerts when motion is detected by GO NOKNOK Smart parcel box.
Parcel Delivery
Do GO NOKNOK products work in the UK & Northern Ireland?
Do GO NOKNOK products work in the UK & Northern Ireland?
- Yes. GO NOKNOK is designed, built, and supported in the UK & Northern Ireland, and works with all major couriers - Royal Mail, DPD, DHL, Yodel, Evri, Amazon, and others for both incoming deliveries and outgoing send & return parcels.
How do courier drivers access my GO NOKNOK Smart Box?
How do courier drivers access my GO NOKNOK Smart Box?
With the GO NOKNOK Expandable Box:
You receive real-time notifications whenever a courier arrives. The courier can access your GO NOKNOK Expandable box only after you unlock it via the GO NOKNOK app.
With the GO NOKNOK Drop Box:
Couriers can securely place parcels into your GO NOKNOK Drop box without needing you to unlock the box from app. You’ll always receive instant notifications in the GO NOKNOK Smart app whenever a courier arrives.
With both the GO NOKNOK Expandable and Drop, you’ll always receive a notification when a courier arrives.
What courier services are compatible with GO NOKNOK?
What courier services are compatible with GO NOKNOK?
GO NOKNOK Smart Box works with all major courier services — including Royal Mail, DHL, DPD, Amazon Prime, Yodel, and many more. No matter which courier handles your parcels, the secure GO NOKNOK Smart system ensures your packages are safely stored and that you remain in full control of your device at all times.
How do I collect my packages from GO NOKNOK?
How do I collect my packages from GO NOKNOK?
To collect your parcels or packages from your GO NOKNOK Smart Box, you can unlock the box securely using the GO NOKNOK app.
Are GO NOKNOK units weather resistant?
Are GO NOKNOK units weather resistant?
- Yes. Both GO NOKNOK Expandable and GO NOKNOK Drop are smart parcel delivery boxes built for year-round outdoor use and designed to operate in UK weather conditions, enabling Send, Return, and Receive of parcels.
Can the Expandable smart box be used for groceries or medication?
Can the Expandable smart box be used for groceries or medication?
Yes. The insulated interior is suitable for groceries, chilled items, and medication deliveries. A key use case for residents receiving prescription drops or supermarket orders.
Battery & Power
Do the products require mains power?
Do the products require mains power?
Both GO NOKNOK Expandable and GO NOKNOK Drop run on a rechargeable 10,000 mAh battery, typically lasting 5–6 weeks per charge. The app sends low-battery notification in advance, and the unit can be charged using any standard USB-C cable.
How long does the GO NOKNOK battery last?
How long does the GO NOKNOK battery last?
The GO NOKNOK battery typically lasts 5-6 weeks depending on usage. You'll also receive low battery alerts in the app when it's time to recharge. Simply connect any general USB-C cable to charge the battery.
Can I use GO NOKNOK with a wired power connection?
Can I use GO NOKNOK with a wired power connection?
Currently, GO NOKNOK smart box cannot be connected to a continuous wired powered connection. However, its long-lasting battery allows you to install your smart box anywhere in your front yard with ease and convenience.
At GO NOKNOK, we are constantly pushing the boundaries of technology to provide the best experience for our customers, and we continually add new features to meet and exceed your expectations.
How do I check my device's battery level?
How do I check my device's battery level?
Open the GO NOKNOK app and go to Device Live feed. You'll see the current battery level displayed. You can also enable battery level notifications to stay informed about your device's power status.
Security & Privacy
Is my video footage secure and private?
Is my video footage secure and private?
Absolutely! All video footage is encrypted and stored securely. You have full control over your data - you can delete recordings at any time, and we never share your personal information with third parties.
Can I share access with family members?
Can I share access with family members?
Yes! You can invite family members to your GO NOKNOK account through the app. They'll have their own login credentials and can access live video, receive notifications, and unlock the device when needed.
What happens if someone tries to tamper with my GO NOKNOK?
What happens if someone tries to tamper with my GO NOKNOK?
GO NOKNOK is built from strong material and features a geometric design that enhances durability and helps protect it from accidental damage.
If someone tries to tamper with the device, GO NOKNOK will instantly detect the presence of a human, send you a real-time notification, automatically start recording video, and allow you to speak through the device or activate the siren right away.
Troubleshooting
My GO NOKNOK won't connect to Wi-Fi. What should I do?
My GO NOKNOK won't connect to Wi-Fi. What should I do?
First, ensure your device is within range of your Wi-Fi router. Try restarting both your GO NOKNOK device and your router. If the issue persists, check that your Wi-Fi password is correct and that your network supports 2.4GHz connections.
I'm not receiving notifications. How can I fix this?
I'm not receiving notifications. How can I fix this?
Check that notifications are enabled in your phone's settings for the GO NOKNOK app. Also verify that your device is online and connected to Wi-Fi. You can test notifications by triggering motion detection or ringing the doorbell.
The camera quality seems poor. How can I improve it?
The camera quality seems poor. How can I improve it?
Clean the camera lens with a soft, dry cloth. Ensure the device is mounted in a well-lit area and that the lens isn't obstructed.
Housing associations and care providers
Is GO NOKNOK available for housing associations and care providers?
Is GO NOKNOK available for housing associations and care providers?
Yes. GO NOKNOK is deployed across UK housing associations, retirement living operators, supported housing, and local authority adult social care.
For partnership enquiries, visit our Smart Property Partnerships page or click here.
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